Career Opportunities

Senior Consultant – Citrix Administrator

General Description:

We are looking for a Citrix Administrator to support our managed services clients. The Citrix Administrator will be responsible for supporting any of the following work efforts on a daily basis:

  • Projects: Administration/Support of Projects
  • Maintenance: Administration/Support of Maintenance
  • Support: Administration/Support of application or system related issue resolution.

The Citrix Administrator would be responsible for handling L2, and L3 issues reported by the Applications & Infrastructure support personnel, this may include, but not restricted to the following:

  • Receive calls, emails and web-tickets for end users and other Agency Service Desks / Help Desks, and create Incident tickets or Service Request tickets, logging all pertinent Information.
  • Tracking and classifying incoming incidents or service requests, attempting initially solutions.
  • Provides initial assessment of categorization and prioritization for reported Incidents and Service Requests and provides initial support, targeting a higher level of first contact resolution.
  • Ensures Incidents and Service Requests are properly escalated and assigned to appropriate support groups.
  • Perform hierarchical escalation to Service Desk Management and Incident Management
  • Provide communication to end users concerning the status of Incidents, Service Requests
  • Enterprise Application Packaging and Deployment for the following:
    • Microsoft Office and Add-Ins
    • Microsoft Internet Explorer and Add-Ins
    • Adobe Acrobat Reader, Flash, Shockwave

Are you interested in working with the best and learning from the best in the industry? If so, please submit your resume to careers@criticaldesign.net.

Job Information

Job Title: Senior Consultant – Citrix Administrator
Department:
 Professional Services
Location: PA or other US State
Type of position: Full-time

Job Requirements

  • Associate’s Degree course work in Computer Science, Business Management or related field preferred.
  • Minimum of 2-4 years’ experience with Citrix and supporting infrastructure.
  • Experience in an Operations or Technology environment preferred.
  • Proficient in Microsoft Office Products (Excel, Word, Outlook, PowerPoint, Access).
  • Familiarity with Browser technologies such as Microsoft IE, Google Chrome, Firefox, etc.
  • Excellent problem-solving, communication and interpersonal skills, along with patience, a positive, customer-friendly attitude and the ability to work in a team environment.
  • Excellent Time Management skills
  • Ability to learn and adapt quickly
  • Ability to work in a team environment
  • Working knowledge of linear troubleshooting
  • Ability to document issue cause(s) and resolution
  • Ability to operate in a structured change and configuration managed environment

The candidate must have working knowledge/experience with the following technologies:

  • Citrix XenApp/XenDesktop
  • Citrix Web Interface & Storefront
  • Citrix Provision Server
  • Citrix Access Gateway
  • Citrix XenServer
  • AppSense Environment Manager
  • AppSense Application Manager
  • AppSense Performance Manager
  • Windows User Profile Management
  • Active Directory Group Policies
  • Windows Printer Driver management
  • Enterprise Deployment Experience: Microsoft Office
  • Enterprise Deployment Experience: Microsoft Internet Explorer
  • Enterprise Deployment Experience: Adobe Products
  • Enterprise Deployment Experience: Microsoft Office and Browser Plug-Ins
  • Enterprise Deployment Experience: Java/JRE

Characteristics of this individual should include:

  • Enthusiasm/Positive Attitude
  • Accountability
  • Self-Starter/Entrepreneur Spirit
  • Customer Focused
  • Team Player
  • Strong Time Management
  • Organized
  • Strong Interpersonal Skills
  • Critical Thinking/Problem Solving Skills
  • Detail Oriented
  • Leadership skills

Qualifications & requirements

  • 2-4 years of experience performing similar activities
  • Excellent Written and Verbal Communications Skills
  • Ability to stay current with required technical certifications
  • Ability to travel when required

Are you interested in working with the best and learning from the best in the industry? If so, please submit your resume to careers@criticaldesign.net.

About Us

Critical Design Associates Inc., an information technology company, is committed to providing clients with greater efficiencies that center on people, platform and processes. Successful results are achieved by applying these core principles to any IT business challenge. Through integrity, dedication, and teamwork we provide our customers with the highest quality of service. Our success is only measured by the success of our clients.

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