Critical Design Associates is helping companies modernize their service desk capabilities resulting in increased efficiency and cost savings.

IT Service Management (ITSM)

Our team provides consulting on a level that is implemented throughout the entire process from migration planning, data migration, and most importantly, rolling out the solution to your end users company-wide.

Critical Design Associates and our partnership with Ivanti allow our team to implement Ivanti Service manager, powered by HEAT, as our premier ITSM solution.

Ivanti is modernizing the service desk, helping IT deliver more value to the business. Improve your alignment between IT and the business to become a more strategic partner.

Ivanti Service Manager, powered by HEAT, is the most affordable, flexible and complete cloud-optimized ITSM solution available. Automate workflows, eliminating costly manual processes while making your business more efficient, compliant, and secure.

Whether you’re looking for an IT help desk/support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Service Manager solution can easily scale and adapt to meet your specific business needs.

Interest in learning more? Contact us today using the form below for a complimentay consultation to discuss your specific environment.

Help Desk

Help Desk provides an easy to use incident management system for dealing with inbound ticket requests from any channel to make IT more efficient, and users happier and more productive.

Service Desk

Building on Help Desk, Service Desk adds Change and Configuration Management to handle IT changes quickly and efficiently to ensure high service availability and quality for your IT infrastructure service desk.

Service Management

Service Management adds Release, Service Level, Event, Availability, and Financial Management, with Portfolio & Project Management for the ultimate ITIL Service Management solution.

Contact Us

Are you curious why so many companies in the healthcare, financial services, energy, professional services and retail industries have selected Critical Design as their strategic solution services provider. Contact us to learn how our proven approach and tailored solutions have made a positive impact in the IT and business environments of our clients.